Return and Refund Policy

 

Thank you for shopping at Zaiblume (zaiblume.com). Every plushie, amigurumi, and accessory is individually handcrafted with care. Please review our policy below regarding returns and cancellations.

1. General Return Policy (No Returns Accepted)

Due to the custom and handmade nature of our physical products, we do not accept returns, exchanges, or voluntary cancellations once an order has been shipped, except as required by law (see EU/UK statutory exceptions below) or in cases of damaged/defective items.

2. Statutory Exceptions (European Union & UK Customers)

Where required by mandatory local law:

14-Day Right of Withdrawal: Customers residing in the European Union or the United Kingdom have the legal right to return items within 14 days of receipt.

Return Shipping Expenses: The buyer is strictly responsible for paying all return shipping costs. Original shipping charges are non-refundable.

Conditions: Items must be returned unused, undamaged, and in their original condition and packaging.

Exchanges: If an exchange is requested, the buyer must pay the return shipping costs for the original item as well as the new shipping fee to dispatch the replacement.

3. Damaged or Defective Items

If your package arrives damaged, defective, or contains the wrong item, please contact us within 48 hours of delivery at shop@zaiblume.com with your order number and clear photos of the issue and packaging. Once verified, we will arrange a replacement or full refund at no extra cost to you.

4. Refunds Process

For approved legal returns or verified damaged items, refunds will be credited back to your original payment method within 5–10 business days after receiving and inspecting the returned goods.

5. Contact Us

If you have any questions regarding your order, please contact us at shop@zaiblume.com.