Refund policy

Cancellation, Return, and Refund Policy

1. Order Cancellations You can cancel your order without any problem as long as the item has not yet shipped. Once the order has been packaged and dispatched with the carrier, cancellations are no longer possible.

2. General Return Policy (Final Sale) For most of our customers (including the United States and other international destinations), we do not accept returns or exchanges for change of mind, due to the handcrafted nature of our items.

3. Damaged or Defective Items Please inspect your order upon reception and contact us immediately (within a maximum of 7 days following delivery) at shop@zaiblume.com if the item is defective, damaged, or if you received the wrong item, so that we can evaluate it and make it right by issuing a replacement or refund.

4. Exception: European Union 14-Day Cooling-Off Period If merchandise is being shipped to a country in the European Union, by law you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. To be eligible, the item must be in the same condition that you received it, unworn, with tags, and in its original packaging. Note: Return shipping costs will be the responsibility of the buyer.

5. Refunds (if applicable) Once we receive and inspect your return (in permitted cases), we will notify you if your refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we approved your return, please contact us at shop@zaiblume.com.